SantaNote FAQ

Q:  Which methods of payment do you accept?

A:  Because your privacy, security, and personal information is held with the strictest standards, our preferred method of payment is Pay Pal. You Do Not need a Pay Pal account to make purchases on this site. Using this method you may choose to pay by way of major credit card, E-check, or bank account transfer using our online processing and shopping cart service. By using Pay Pal, your personal account information is never compromised, nor seen by us. You may also use our alternate payment method (mail-in orders) by clicking here.

Q:  Are the letters just basic letters printed out using special automatic software?

A:  Absolutely not...Each of our 4 versions of letters are hand customized and the information you provide is of your choosing and is carefully entered by us into each letter one at a time on your choice between 2 quality letterheads with matching color envelopes. We also add new variations of our letters and letterheads each year to help prevent you from ordering the same letter twice.

Q:  What information is needed to customize the personal letter?

A:  Because we respect your privacy all information is totally optional and you need only give the information you see fit (with exception of address). Examples include, the child's age, child's city & state, child's pet name and type (dog, cat, etc.), the name of  the child's friend, good deeds performed by the child during the year, a previous years Christmas present given to the child from Santa, Sibling first name (s) and gender (s). Any information in a letter that you want that doesn't apply to the child (i.e. the child has no siblings)  can be skipped. and you can give us special instructions at checkout what you would like to replace it with.

Q: What are my personalization options?

A:  First name, last name, multiple names on a single letter, city and state name (or city and country if you live outside continental U.S.), age, sibling names, best friend first name, pet names, 2 good deeds they have accomplished this year, and 2 or 3 gifts they have been asking for. You also get a choice between 4 different letters, to be printed on either of our 2 letterheads with matching envelopes. Personalization is explained in better detail in the previous FAQ.

Q:  Do the letters come with a "North Pole" postmark?

A:  Our letters will officially include a NorthPole postmark beginning in 2007 if order is placed before 12/1/07. Orders placed on or after 12/1/07 will not include an official NorthPole postmark to the lengthy amount of time it would take to send the letter to one place, and then to another causing your letter to not arrive before Christmas. It also assures that there is less room for errors (mis-directed, lost or just plain late) on  your child receiving his or her letter during the month of December. Although, we do include a custom stamp on the envelope to make it appear as if it did come from the North Pole. If you have any questions or concerns regarding this issue, please do not hesitate to contact us. Remember, your letters will only have a non North Pole postmark if ordered on or after 12/1/07.

*World-Wide until 12/1
*Custom non-authentic "North Pole" ink stamp USA only 12/1-12/15

Q:  How long will it take to receive our letter (s)?

A:  U.S. mail delivery times can vary anywhere from 3-7 days within the continental U.S. and 1-3 weeks for non-continental U.S. and international locations. Letters will be processed and mailed within 24 hours of receiving payment if ordered on 12/1/07- 12/19/07. We begin mailing letters on December 1st for any orders placed prior to 12/1, and anything from December 1st and later will be mailed within 24 hours. If you would rather have your letter delivered at a later date, indicate the date you would like it mailed in the special instructions during checkout. Orders inadvertently placed after December 19th will be refunded  as we cannot guarantee delivery by Christmas. Orders placed between 12/16 and 12/19 will include 2nd day express delivery at a total charge of $20.00 per letter. No orders will be accepted after 12/19/06.

Q:  What is your refund policy?

A:  We will gladly issue you a refund if for any reason the recipient of the letter is not satisfied. The buyer is responsible for return postage costs and may return the letter to us, once an email is sent to us explaining reason for return, and we issue you a RA#. Please do not return your letter until we have issued you an RA#. We aim for high standards of customer service, and would like to hear about any problems you may have so that we may fix them.

Q: Do you charge extra for postage?

A: NO... There are no extra postage costs as long as you live somewhere in the world. THAT's RIGHT ! Postage on All orders, no matter where in the world you are, are free! (USA only after 12/1 until 12/15) All pricings listed on our packages are actual total costs. The price you see is the price you pay. There are no "hidden fees". Please note...12/16 to 12/19 all order prices will be adjusted to $20.00 to cover 2nd day express delivery (Continental U.S. only). Non-continental U.S. and international orders cannot be accepted after 12/1.

*World-wide free delivery until 12/1
*Free delivery 12/1-12/15 continental USA only

Q: What is your policy regarding SPAM & Personal info?

A: We have children ourselves and would never compromise their safety or security. We are very serious and hold all personal information with the strictest confidence and we will NEVER sell nor share your personal information or your child's information with anyone, for any reason. All personal information is destroyed at the end of the current holiday season. SantaBuddy.com will Never send you spam email. The only emails you would receive from SantaBuddy.com would be due to customer service questions regarding your order, payment confirmations, invoices and order reminders. We take privacy very seriously.

Q: How do the donations to the Juvenile Diabetes Research Foundation work ?

A: We currently figure the donation percentage on each and every order, and we remit the proper amount of proceeds (10% - 20%) to the J.D.R.F. at the end of the holiday season. We are currently working with the J.D.R.F. to automate and streamline the donations directly to their account immediately after your payment. We also have plans in early 2008 to post names or abbreviated names & geographical locations (with your permission) of our donors from the previous holiday season on our website. The higher your purchase/donation, the higher your name will be on the "Wall Of Hope".

 Q: What is The Juvenile Diabetes Research Foundation (JDRF)?

A:  The JDRF was founded in 1970 by the parents of children with juvenile diabetes - a disease that strikes children suddenly, makes them insulin dependent for life, and carries the constant threat of devastating complications. Since inception, JDRF has provided more than $1 billion to diabetes research worldwide. More than 80 percent of JDRF's expenditures directly support research and education about research. JDRF's mission is constant: to find a cure for diabetes and its complications through the support of research. For more information, visit the JDRF web site at www.jdrf.org.

 Q: What if I have a question regarding your services, website, or questions regarding my order, how can I contact Santabuddy.com?

A:  We welcome all questions & comments regarding our services, our website, or help with ordering. You may contact us 4 different ways.........
* contact us by using our easy "Live Help" chat on our front page or on our order page

* contact us by sending us an email

* contact us by using our handy online form (no email program required)

* contact us by telephone by dialing (740)797-6140 5:00pm-9:00pm EST

Send us an email for any reason to staff@santabuddy.com. Your correspondence & questions are always welcome.

* SantaBuddy.com reserves the right to change any policy or statement herein without notice  at any time.